About

We are a consultancy firm specializing in fostering service experience and driving organizational change.

We are a full-service consulting firm that harnesses the potential of individuals, businesses, and brands to drive positive societal progress through our expertise in service design, service performance enhancement, and quality assurance.

Our team of interdisciplinary experts bring over 25 years of combined expertise in consulting, experience, and creative skills, empowering us to swiftly execute and expedite our clients' growth objectives.

Our vision

Setting new standards in service and experience across diverse industries.

Our mission

Our mission is to sculpt a future where service excellence is not just a destination but a dynamic journey of experience, shaping industries and fostering growth.

Our Story

Launched by Justina Ovat in 2023, after over 10 years in the hospitality industry where her journey has been a testament to a relentless pursuit of excellence in delivering unparalleled services to diverse units within the tourism and hospitality sector.

The ServiceCraft Company was established with a passion for crafting service excellence and a commitment to driving success for our clients in the public and private sectors.

At the ServiceCraft Company Limited, we are not just consultants; we are architects of exceptional experiences and transformative strategies.

Dedicated Experts

Justina Ovat

Lead Consultant

Isaiah Ugwueke

Head of Strategy

Paolo Ogbeche

Project Manager

Udemeobong Nsebot

Communications & PR

On a mission to redefine service excellence across industries by seamlessly blending innovation, design thinking, and strategic insights.